Tonik UK / Digitech Commercial, Apple iPod Repairs     Apple iPod Repair Centre
 
Home About Us Apple iPod Repairs Sending your Apple iPod to us / FAQ Accessories Contact Us
 
 
   
 
 

Procedure for Sending your iPod to us

Step 1

Obtain a free quote via email or phone

Step 2

Walk in

If you are local to the Ware area in Herts, pop in with your phone and see us, Monday – Friday 9.30am – 5.30pm and Saturdays 10.00am – 4.00pm. We look forward to seeing you soon

Mail in

If you are sending your repair to us then please click on the repair form link in step 3, print off the repair for and fill in. If there is anything you are unsure about, please contact us for help.

Step 3

PDF repair form – print off and fill in the form or alternatively insert a small note explaining your fault, any price you have been quoted along with your name, address and contact number.

Step 4

If you are experiencing charging issues or your iPod is dead, please send your charger also.

Step 5

Package the iPod securely along with the repair form.

Step 6

Send using a secure service of your choice (If using Royal Mail, we recommend recorded delivery and special delivery)

Step 7

On arrival your iPod will be booked in and assigned to an engineer.

Step 8

Turn around is approx. 3 working days. PLEASE NOTE: We do not guarantee a turnaround within 3 working days. 83% of our repairs are completed in 3 working days, depending on diagnosis, part availability and a successful quality control process. There is still no charge for this but please be patient while we complete your repair.

Step 9

If for any reason the repair will cost more than the quote, we will contact you first, we never carry out repairs that have exceeded the original quote without your consent. If unsuccessful, there will be no charge for the time spent attempting the repair, as we operate a strict ‘no fix, no fee policy’ however there will be a small £9.99 fee to return the device, alternatively, leave it with us & we will dispose & recycle the iPod for you.

Step 10

When your repair is complete and has passed QC, we will contact you to arrange payment and your iPod will be sent to dispatch, securely packaged up and sent back to you.

Send iPod with Repair Form to:

DigiTech / TonikUK
14 Baldock Street
Ware
Herts
SG12 7DZ

Download Repair Form (PDF)

 

REPAIRS BY MODEL

 
 
 
 
© Tonik (UK) Limited in Partnership with DigiTech Commercial Ltd | Terms & Conditions